SHIPMENT TIMES

VITRUVE

Free Shipping for purchases over 150$

*Note: Due to Covid-19 all orders will be sent from May 30

US | USA
DHL

3-7 Business Days

MX, CA | Mexico, Canada
DHL

3-7 Business Days

ES, EU | Spain, European Union
Correos Express / DHL

3-5 Business Days

Rest
DHL

3-7 Business Days

Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time. 

Vitruve also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after they arrive at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Signature on Delivery

To ensure there are no lost or stolen parcels, we send all shipments by courier requiring a signature on delivery. 

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding alternate delivery date or parcel pick-up.

Tracking Your Order

After your order has been picked up, you will receive an email from DHL or Shipius with the tracking number so that you can follow your order. 

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email. 

Delivery Duty

Delivery duty and/or import fees are covered by Vitruve only in the European Union. However, Vitruve products shipped to the rest of the world are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee before or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information.