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You have 30 days from the date your receive the product/s to request a return.
After 30 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition as received
It must be returned in its original packaging
A receipt or proof of purchase is required
Do not send your purchase back to the manufacturer without informing.
The following items cannot be returned:
Gift cards
Downloadable software products
Partial refunds may be issued in these cases:
Items that are not in their original condition
Items that are damaged or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Once we receive and inspect your return, we will notify you by email whether your refund is approved.
If approved, your refund will be processed and automatically credited to your original method of payment within a few business days.
If you haven’t received your refund yet:
Double-check your bank account
Contact your credit card company, it may take some time to post
Contact your bank, processing times may vary
If you’ve completed all steps and still haven’t received your refund, please contact us at contact@vitruve.fit.
We only replace items if they are defective or damaged.
To request an exchange:
Email us first at contact@vitruve.fit
Wait for our reply with instructions before sending any item
Important: If you send a product without prior authorization, we cannot guarantee the exchange will be processed.
To initiate a return, please email contact@vitruve.fit for shipping instructions.
You are responsible for return shipping costs
Shipping costs are non-refundable
If your refund is approved, return shipping fees will be deducted from your refund
If returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking.
The website https://vitruve.fit and all associated subdomains (hereinafter, “The Site”) are operated by:
SPEED4LIFTS S.L.
CIF: B87970026
Address: Calle Río Segre Nº8, 5ºC, 28935 Móstoles, Madrid
Hereinafter referred to as “Vitruve”
